When people ask me for advice about getting into the civil service, deciphering a job description, or navigating the application process, I recommend speaking to the hiring manager.

Why? Because hiring managers clarify what they’re looking for in a candidate, what the role entails day-to-day, and what the workplace culture is like. Beyond that, it’s an opportunity to create a human connection. From personal experience, these conversations have helped me gain a much clearer understanding of the job.

However, reaching out can feel daunting, especially if you’re unfamiliar with the civil service or job application processes. Many candidates hesitate due to concerns such as:

• I didn’t realise that contacting the hiring manager is an option (it’s not mandatory, but it’s always a good idea).
• Worrying about bothering them or being seen as annoying (a simple email expressing interest is all needed).
• Not knowing what to ask or how to make the conversation valuable.
• Fear of “messing it up.” (Applications are name-blind, so this conversation won’t affect your chances negatively unless something extreme happens.)

So, how do you make the most of this conversation? Here are my top tips to help you overcome these fears and ensure the chat is meaningful and beneficial for you and the hiring manager.

Tip #1: Know What You Want to Find Out

Don’t reach out just because you feel like you “should.” Instead, define what you want to gain from the conversation:

• What information will help you decide if this role fits? 
• Can the hiring manager provide insights beyond what’s in the job posting? 
• What do you want them to remember about you?

Having a clear list of objectives helps you make a strong impression and demonstrates that you respect the hiring manager’s time. Remember, they have their day job to do alongside recruitment.

Also, be mindful of how much information is enough. What do you need to hear that will give you confidence to apply or help you decide against it? Knowing this will prevent the conversation from going in circles or becoming overly detailed without tangible benefit.

If you don’t have a clear goal, the conversation may feel forced or unproductive, potentially doing more harm than good.

Tip #2: Ask Relevant Questions

Your questions should be thoughtful and specific to the role. Hiring managers appreciate speaking with candidates who have genuinely thought about the position. Show that you’ve done your research by asking questions like:

• What are the biggest challenges someone in this role would face in the first six months?
• How is success measured in this position?
• What qualities have made past hires in this role thrive?
• What’s one thing about the company culture that’s not obvious from the outside?
• Is there anything you wish more candidates asked before applying?
• The job description says the role involves X-could you explain what that looks like in practice?

Whatever you ask, make sure it’s not something that’s already clearly stated in the job description. Thoughtful questions show that you’re engaged and genuinely interested in the role.

Tip #3: Be Clear on What You Want to Share About Yourself

This isn’t a performance; you don’t need to “win” the chat. The goal is to have a real, human conversation.

The best way to make a lasting impression? Be yourself. Don’t fake confidence or push an agenda-just be clear about what matters to you, why you’re interested in the role, and what you hope to learn. That’s what makes you memorable.

This conversation is not a sales pitch. You don’t need to argue why you should get the job or present a rehearsed version of yourself. Instead, be authentic curious, and let your personality and enthusiasm shine through.

Bonus Tip: Follow Up Professionally

If you decide to apply after your conversation but don’t make it through the written or interview stages, consider asking for feedback. If you built a good rapport during your initial chat, the hiring manager might be willing to provide valuable insights for future applications.

Final Thoughts

If you’re considering contacting a hiring manager before applying – go for it! The right approach can be a great way to gain insight, make connections, and stand out from other candidates.

Hiring processes are often name-blind, and this chat alone won’t guarantee you get the job. However, since most candidates skip this step, having the conversation can give you a slight edge. And in competitive job markets, every advantage counts.